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Privacy Notice
 
Novartis Pharma AG, as data controller, is responsible for the processing of information on this website and/or for the purposes described in this Privacy Notice. In this Privacy Notice, “Novartis”, “we” or “us” refers to Novartis Pharma AG.

Please carefully read this Privacy Notice, which describes the ways in which we collect information about individuals (“Personal Data”), how we hold and use Personal Data and how we respect privacy rights.

We may change or update this Privacy Notice from time to time by posting a new Privacy Notice on this website.

What Personal Data do we process and for which purposes?
 
This site does not require any form of registration, allowing you to visit without telling us who you are.

If you contact us and voluntarily provide your Personal Data, we will use your Personal Data to respond to your query.

We may also use Personal Data:

  • if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence;
  • to monitor the safety of medicinal products and medical devices, respond to medical information queries, and respond to quality complaints;
  • if we need to enforce our terms and conditions
  • when we believe in good faith that the use of Personal Data is necessary to protect legal rights, the security or integrity of this website;
  • to protect your safety or the safety of others;
  • as part of any criminal or other legal investigation or proceeding in your country or in other countries; or
  • to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.

When and to whom do we disclose your information?
 
We may share Personal Data with other Novartis subsidiaries and affiliates worldwide.

We may transfer Personal Data to third parties who act on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as evaluating the usefulness of this website, data management, or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell Personal Data to third parties, and not to disclose it to third parties except as may be permitted by us, as required by law, or as stated in this Privacy Notice.

We may disclose Personal Data to a third party in the event that the business or a part of it and the data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Notice.

We may also disclose Personal Data to a third party if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence; if we need to enforce our terms and conditions; when we believe in good faith that the disclosure is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others; as part of any criminal or other legal investigation or proceeding in your country or in other countries; or to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.

Personal Data may be processed, accessed, or stored in countries outside Switzerland. Such countries may offer a different level of protection of personal data. If we transfer Personal Data to external companies in other jurisdictions, we will make sure to protect Personal Data by applying the level of protection required under applicable data privacy laws. For transfers of Personal Data among Novartis subsidiaries and affiliates, Novartis has adopted Binding Corporate Rules, a system of principles, rules, and tools, authorized by European law, to regulate the transfer of personal data outside the EEA and Switzerland. Read more about the Novartis Binding Corporate Rules below.

How do we protect Personal Data?
 
We use appropriate technical, administrative, and physical safeguards to protect the information collected through this website. Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the internet.

How long do we store Personal Data?
 
We will only retain Personal Data for as long as necessary to fulfil the purpose for which they were collected or to comply with legal or regulatory requirements.

What are your rights and how can you exercise them?
 
Whenever we process Personal Data, we take reasonable steps to keep Personal Data accurate and up-to-date for the purposes for which they were collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law.

If you wish to contact us regarding the use of your Personal Data or you want to object in whole or in part to the processing of your Personal Data, please contact us. If you have provided consent, you may withdraw consent. You may also request, subject to confidentiality obligations, to:

  • access your Personal Data as processed by us
  • ask for correction or erasure of your Personal Data; and
  • Request portability, where applicable, of your Personal data, i.e. that the Personal Data you have provided to us, are returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format.

Contact us
 
If you wish to contact us regarding how we use your personal data or you wish to exercise your data privacy rights, please email us at [email protected] or write to us at: Novartis Pharma AG, Global Privacy Office, Fabrikstrasse 18, 4056 Basel, Switzerland.

In order to facilitate the most efficient answer, please provide the following information:

  • Name of the website you are referring to
  • Your relationship and interaction with us
  • The description of the information you would like to receive from us

Cookies
 
Cookies are small text files that are sent to your computer when you visit a website. Cookies on Novartis Group company websites do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website.

The EU Directive 2009/136/EC states that we can store cookies on your machine if they are essential to the operation of this site, but that for all others we need your permission to do so.

Novartis sites may use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the sites are used so that we can keep improving them for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the service we do.

Binding Corporate Rules
 
The responsible use of Personal Data is a core value at Novartis.

Novartis has adopted Binding Corporate Rules (BCR), a set of principles governing the international transfer of personal information of Novartis associates, customers, business partners and other individuals whose data is collected or processed in the EU and in Switzerland. The approval by the European Economic Area (EEA) Data Protection Agencies and recognition of the Swiss Data Protection Authority allows Novartis to transfer your Personal Data from the EU and Switzerland to Novartis affiliates in other countries in compliance with EU and Swiss data protection laws.

Novartis companies that transfer your Personal Data from the EU or Switzerland to other countries must comply with applicable laws, Novartis policies and the BCR. In particular, these companies will:

  • Collect and process your Personal Data by fair and lawful means;
  • Process your Personal Data only for specific and legitimate purposes;
  • Where required by local laws inform you of the transfer of your Personal Data and, where appropriate, obtain your consent;
  • Keep your Personal Data accurate, complete and, where necessary, up to date;
  • Keep your Personal Data only for so long as necessary, unless longer or shorter retention periods are required or permitted by law; and
  • Keep your Personal Data confidential and take appropriate and reasonable security measures to protect it against unauthorized access, accidental loss or damage. Misuse and unauthorised alteration or deletion.

Effective: November 2021